Staff Positions

Employers-of-National-Service-Member

Our diverse, dedicated team of Civic Works Staff members is changing Baltimore for the better.

As a Baltimore non-profit operating for 25 years, we continue to expand our role in the community. We are always looking to grow our team with talented, committed individuals.

The following job positions are currently open:

 

Retrofit BaltimoreEnergy Advisor

Civic Works is immediately hiring an Energy Advisor to dramatically increase the number of solar and energy efficiency upgrades in Baltimore communities. Through phone- and email-based advising services, the Energy Advisor will serve as a resource for homeowners and motivate them to purchase solar and energy efficiency upgrades. Throughout the installation process, the Energy Advisor will provide step-by-step guidance, and ensure that homeowners receive fair treatment and quality service. He or she will also assist homeowners in addressing any barriers that may prevent the completion of their solar and energy efficiency upgrades, such as securing financing or prioritizing the recommended improvements.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, makes it easy and affordable for Baltimore area residents to make home energy efficiency upgrades and/or rooftop solar installations. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, which reduce energy bills and improve the comfort and safety of the home.

Retrofit Baltimore then connects these homeowners with private businesses that have committed to implement equitable employment standards and hire Baltimore residents from historically marginalized communities — residents who are trained through Civic Works’ comprehensive energy efficiency and solar installation training programs.

Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
  • Create customer profiles and customize messaging to meet the customer’s needs and interests
  • Engage homeowners generated from a variety of program marketing, education, and outreach efforts and effectively motivate them to schedule an energy efficiency and/or solar assessment
  • Consistently follow up with customers until they make a decision on whether to purchase the recommended solar and energy efficiency improvement measures
  • Manage and expand customer relationships through continual needs assessments and relationship plans
  • Coordinate with the contractor liaison and other staff members to ensure the program is delivering on each customer’s needs and expectations
  • Serve as an advocate for homeowners and actively work to remove the barriers that prevent them from completing the energy efficiency and solar upgrades
  • Regularly enter customer data into the Customer Relationship Management system, Salesforce

Qualifications:

  • Previous customer service, sales, and/or lead generation experience
  • Knowledge of building science and solar installation a plus
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills
  • Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of customers
  • Ability to explain technical information in an easy-to-understand way
  • Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
  • Exceptional personal responsibility for meeting goals and a track record of success
  • Ability to recognize problems, develop innovative solutions and implement them
  • Willingness to regularly work evenings and portions of weekends
  • Enthusiasm for energy efficiency and social justice

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, healthcare and retirement benefits are included.

To Apply: Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Energy Advisor” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position. Civic Works works to ensure that the commitment to advancing equity is reflected in our workplace practices, program design, and outcomes evaluation.

Center for Sustainable Careers Employer Engagement Specialist

Position: Employer Engagement Specialist

Program: Civic Works’ Center for Sustainable Careers

Supervisory responsibilities: None

Budget responsibilities: None

Reports to: Evie Schwartz, Associate Director of Outreach and Production

Civic Works’ Center for Sustainable Careers is immediately hiring an Employer Engagement Specialist to deepen our impact within the green economy. The Specialist will work with employers that hire from Civic Works’ green career training programs – motivating and helping these employers to strengthen investment in their employees and to advance equity across their workplace practices.

The Specialist will recognize companies that meet baseline standards for fair hiring and family-sustaining employment. He or she will develop with each employer a tailored process for collecting employee feedback, benchmarking their practices against those of their industry peers, and implementing improvements through an iterative process. As an incentive for becoming a partner, employers will receive prioritized access to worker training offerings, the opportunity to use a branding badge promoting the employer as a good company, and preference in competing for Civic Works procurement opportunities.

Through one-on-one coaching and by providing technical assistance, the Specialist will enable businesses to implement racially equitable and inclusive practices and to increase investments in employee wages, benefits, and professional development. The Specialist will evaluate progress and ultimately author publications to share lessons learned with other workforce development providers, as well as make the business case for companies regionally and nationally to strengthen equity and inclusion within the workplace.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle multiple projects simultaneously without dropping the ball. This position is an opportunity to engage with the non-profit sector, private industry, workforce development, and government programs. It is also an excellent opportunity to bring about real economic benefits and advance systems change for residents from historically marginalized communities.

Program Overview

Civic Works is a Baltimore-based non-profit that strengthens Baltimore’s communities through education, skills development, and community service.

Through a comprehensive array of programs, Civic Works’ Center for Sustainable Careers is expanding access to family-sustaining careers for Baltimore residents from historically marginalized communities. We support Baltimore residents in building the skills needed to secure quality employment, and employers around investing in their workers and advancing equity across their practices. Our work has been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, the US Green Building Council, the Maryland Clean Energy Center, the National Fund for Workforce Solutions, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable economy. For more information, please visit http://baltimoregreencareers.civicworks.com/

Responsibilities:

  • Cultivate and nurture relationships with employers across the targeted green industries.
  • Design and conduct a 3rd party survey of employees at area companies. Analyze and share anonymous results with leadership.
  • Motivate partner employers to set annual goals and commitments for increasing investments in their workforce, based on feedback from leadership and employees.
  • Consult directly with employer partners to assist them in:
  • applying a racial equity lens to their hiring and workforce practices
  • increasing investments in employee compensation packages and professional development
  • improving company culture and valuing employee feedback and ideas
  • Develop the objectives, curriculum, and toolkit for training new supervisors within targeted industries. Support partner employers in delivering supervisory training and promoting workers.
  • Identify data collection and analysis procedures, to assist businesses in tracking their own progress and to evaluate the impact of our work on racial equity, employee retention, employee advancement, and employee satisfaction.
  • Author and disseminate a best practices document to aid other workforce development organizations in incorporating social responsible business development into their programs.
  • Author and disseminate a best practices document to hone the business case for companies nationwide to implement socially responsible business practices.
  • Collaborate with the Placement Specialist and Retention Specialist to improve job access and retention for graduates from Civic Works’ green career training programs.
  • Collaborate with the Contractor Partnerships Coordinator to increase enrollment of past graduates and other non-supervisory workers in additional career advancement training courses at Civic Works.
  • Collaborate with the Good Business Works Coordinator and Coalition to spotlight employers providing the highest quality jobs and making the greatest investments and improvements.

Qualifications:

  • Previous experience or education in business operations or human resources required.
  • Previous experience or education in the construction industry a plus, but not required.
  • Previous experience building relationships / partnerships and/or providing business consulting services required.
  • Previous experience applying a racial equity lens required.
  • Previous experience with Microsoft Word and Excel required.
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
  • Exceptional personal responsibility for meeting goals and a track record of success.
  • Strong management skills and ability to maintain effective working relationships with a diverse team of program staff.
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills.
  • Ability to prepare and submit accurate and reliable reports.
  • Ability to recognize problems, develop innovative solutions and implement them.
  • Committed to advancing racial equity across systems in Baltimore.

Benefits and Salary

Certification courses, healthcare and retirement benefits.

To Apply: Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Operations, at CSCJobs@civicworks.com and include “Employer Engagement Specialist” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position. Civic Works works to ensure that the commitment to advancing equity is reflected in our workplace practices, program design, and outcomes evaluation.

Center for Sustainable Careers Placement Specialist

Position: Placement Specialist

Program: Civic Works’ Center for Sustainable Careers

Supervisory responsibilities: None

Budget responsibilities: None

Reports to: Wellington Ashe, Associate Director of Training

Civic Works is immediately hiring a Placement Specialist to support Baltimore residents from historically marginalized communities in securing family-sustaining green careers. The Placement Specialist expands the range and quality of opportunities available to graduates by cultivating relationships with employer placement partners. The Specialist also supports participants in developing resumes, successfully competing for job opportunities, comparing available positions, and selecting the position that is the best match for long term career advancement.

Program Overview

Civic Works is a Baltimore-based non-profit that strengthens Baltimore’s communities through education, skills development, and community service.

Through a comprehensive array of programs, Civic Works’ Center for Sustainable Careers is expanding access to family-sustaining careers for Baltimore residents from historically marginalized communities. We support Baltimore residents in building the skills needed to secure quality employment, and employers around investing in their workers and advancing equity across their practices. Our work has been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, the US Green Building Council, the Maryland Clean Energy Center, the National Fund for Workforce Solutions, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable economy. For more information, please visit http://baltimoregreencareers.civicworks.com/

Responsibilities:

  • Develop and implement a strategic plan for job placement and retention across the different green career sectors.
  • Track placement metrics on a regular basis, and meet overall placement goals.
  • Cultivate and maintain relationships with employers that offer family-sustaining careers and have hiring needs that match the skills and experience of Civic Works graduates.
  • Regularly prospect, cold call, and meet face-to-face with industry employers.
  • Coordinate career fairs, managing the event logistics and recruiting employers to attend.
  • Match program participants with employment opportunities, taking into consideration each participant’s skills, work experience, interests, goals and aspirations.
  • Customize participants’ resumes to fit identified opportunities.
  • Support participants around applying for jobs, interviewing, navigating the hiring process, and securing employment, retaining their position, and advancing in their career.
  • Help employers strengthen their feedback loop with graduates, ensuring that employer expectations are clearly communicated to graduates and employers strengthen their practices through graduate feedback.
  • Provide placement services to program graduates.
  • Advocates for program participants, as appropriate, in their relationship with employer partners, and mediates any conflicts that arise.
  • Support employer partners around investing in program graduates and advancing equity across their practices.
  • Document all participant and employer interactions and outcomes in the Salesforce database.

Qualifications:

  • A deep understanding of the multiple forms of systemic and racialized inequity that prevent people from accessing and retaining employment.
  • Experience working in and creating diverse, equitable, and inclusive environments.
  • Experience in workforce development, recruitment, or sales/account management, a role that is structured around regularly meeting performance goals.
  • Strong computer and note-taking skills required. Experience with Microsoft Word, Excel, and cloud-based databases required.
  • Graduation from Civic Works’ Baltimore Center for Green Careers a plus.
  • Adept at networking and cultivating lasting relationships with employers, helping them understand how Civic Works can help them achieve their business goals.
  • Highly organized, detail-oriented, and able to manage multiple projects simultaneously.
  • Ability to work independently under pressure and tight deadlines.
  • Exceptional personal responsibility for meeting goals and a track record of success.
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills.
  • Resilient in the face of challenges; able to recognize problems, develop innovative solutions and implement them.
  • Able to take into account various perspectives, and bridge gaps between employers and graduates.
  • Ability to adhere to a strict guideline of keeping and maintaining confidential information.
  • Reliable personal transportation for use meeting employers offsite.
  • Able to build deep supporting relationships with program participants from historically marginalized communities.
  • Committed to advancing racial equity across systems in Baltimore.

Benefits and Salary

The salary level for this position is competitive. In addition, healthcare, paid leave and retirement benefits are included.

To Apply: Please send your resume and cover letter to Eli Allen, Director of the Baltimore Center for Green Careers, at CSCEmployment@civicworks.com and include “Placement Specialist” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position. Civic Works works to ensure that the commitment to advancing equity is reflected in our workplace practices, program design, and outcomes evaluation.

Center for Sustainable Careers Retention Specialist

Position: Retention Specialist

Program: Civic Works’ Center for Sustainable Careers

Supervisory responsibilities: None

Budget responsibilities: None

Reports to: Wellington Ashe, Associate Director of Training

Civic Works is immediately hiring a Retention Specialist to support Baltimore residents from historically marginalized communities in retaining and advancing in a family-sustaining green career. The Retention Specialist builds strong and trusting relationships with graduates, while managing caseload of around 200 people. The Retention Specialist checks in frequently with recent graduates to support immediate retention, and provides in depth coach services to support past graduates in preparing for advancement, navigating their career pathway, and strengthening their financial resilience. The Specialist meticulously tracks all graduate interactions and outcomes in the Salesforce database, and is accountable to program retention goals.

Program Overview

Civic Works is a Baltimore-based non-profit that strengthens Baltimore’s communities through education, skills development, and community service.

Through a comprehensive array of programs, Civic Works’ Center for Sustainable Careers is expanding access to family-sustaining careers for Baltimore residents from historically marginalized communities. We support Baltimore residents in building the skills needed to secure quality employment, and employers around investing in their workers and advancing equity across their practices. Our work has been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, the US Green Building Council, the Maryland Clean Energy Center, the National Fund for Workforce Solutions, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable economy. For more information, please visit http://baltimoregreencareers.civicworks.com/

Responsibilities:

  • Maintaining frequent contact with program graduates, ranging from daily to quarterly, depending on the stage of employment post-graduation.
  • Meet in-person with program graduates to provide deeper retention services, including coaching around career advancement, building savings, and building and accessing credit.
  • Track retention, career advancement, and post-graduation financial stability metrics on a regular basis, and meet the overall outcome goals.
  • Advocate for graduates with parole/probation agents and other external systems.
  • Help graduates strengthen their feedback loop with employers, ensuring that graduates clearly understand employer expectations and graduate feedback is used to help employers strengthen their practices.
  • Assist unemployed program graduates with job search.
  • Document all graduate interactions and outcomes in the Salesforce database.
  • Distribute retention incentives to graduates.

Qualifications:

  • Experience building deep relationships, providing coaching services, and/or serving as a mentor.
  • Experience working in and creating diverse, equitable, and inclusive environments.
  • A deep understanding of the multiple forms of systemic and racialized inequity that prevent people from accessing and retaining employment.
  • Experience in workforce development and/or a role that is structured around regularly meeting performance goals.
  • Strong computer and note-taking skills required.
  • Graduation from Civic Works’ Baltimore Center for Green Careers a plus.
  • Highly organized, detail-oriented, and able to manage multiple responsibilities simultaneously.
  • Ability to work independently under pressure and tight deadlines.
  • Exceptional personal responsibility for meeting goals and a track record of success.
  • Excellent verbal communication skills, and interpersonal relations skills.
  • Resilient in the face of challenges; able to recognize problems, develop innovative solutions and implement them.
  • Able to take into account various perspectives, and bridge gaps between graduates and employers.
  • Able to adhere to a strict guideline of keeping and maintaining confidential information.
  • Reliable personal transportation for use meeting graduates offsite.
  • Able to build deep supporting relationships with program graduates from historically marginalized communities.
  • Committed to advancing racial equity across systems in Baltimore.

Benefits and Salary

The salary level for this position is competitive. In addition, healthcare, paid leave and retirement benefits are included.

To Apply: Please send your resume and cover letter to Eli Allen, Director of the Baltimore Center for Green Careers, at cschiring@civicworks.com and include “Retention Specialist” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position. Civic Works works to ensure that the commitment to advancing equity is reflected in our workplace practices, program design, and outcomes evaluation.