Staff Positions

Employers-of-National-Service-Member

Our diverse, dedicated team of Civic Works Staff members is changing Baltimore for the better.

As a Baltimore non-profit operating for over 20 years, we continue to expand our role in the community. We are always looking to grow our team with talented, committed individuals. The following job positions are currently open:

Retrofit Baltimore - Contractor Partnerships Coordinator

Civic Works is immediately hiring an organized, detail-oriented Contractor Partnerships Coordinator to oversee the successful completion of hundreds of residential energy efficiency and solar projects each year, in coordination with multiple partner contractors. The Coordinator will be responsible for improving long-term working relationships with existing partner contractors and recruiting additional partner contractors as needed. The Coordinator will communicate regularly with partner contractors, to share customer feedback, resolve problems, and hold contractors accountable to program requirements and project deadlines – while also incentivizing and assisting contractors to make improvements towards providing high-quality customer service and quality careers for their employees.

The Coordinator is also responsible for maintaining and improving Retrofit Baltimore’s electronic systems for tracking home energy efficiency and solar projects through a multi-step sales process. The Coordinator will work with the Project Assistant to ensure client records in the Retrofit Baltimore database are up-to-date, and to use the data gleaned to track projects, monitor contractor performance, and measure Retrofit Baltimore’s economic and environmental impact. Finally, the Coordinator will work to increase efficiencies, by making incremental improvements to our highly-customized database and our internal communication systems.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle multiple projects simultaneously without dropping the ball. This position is an opportunity to engage with the non-profit sector, private industry, workforce development, and government programs. It is also an excellent opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, helps homeowners realize the benefits of home energy efficiency and solar energy and creates family-sustaining job opportunities for underserved Baltimore residents. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, to reduce energy bills by about 15-20% and improve the comfort and safety of the home. Retrofit Baltimore then connects these homeowners with businesses that have committed to hire underserved Baltimore residents and implement equitable employment standards. Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, and the US Conference of Mayors. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore www.retrofitbaltimore.civicworks.com

Responsibilities:

  • Share customer feedback with contractors and work to resolve any problems that arise between customers and contractors.
  • Create contractor report cards, that indicate how each is performing in comparison to other contractors and highlight areas for improvement.
  • Support and and motivate contractors to hire from the Baltimore Center for Green Careers, and provide their workers with family-sustaining wages, benefits, and opportunities for advancement.
  • Oversee calendar system for scheduling energy audits onto contractor calendars.
  • Supervise the Project Assistant and develop his/her skills and abilities.
  • Work with with the Project Assistant to ensure documentation is collected regularly from partner contractors and entered into the Customer Relationship Management system, Salesforce.
  • Compile project information and data for funder grant reports.
  • Calculate Retrofit Baltimore’s positive business, community and environmental impact.
  • Improve data collection, processing, and reporting systems to increase efficiency and reduce administrative burden on contractors.

Qualifications:

  • Highly organized and detail-oriented.
  • Ability to structure and manage multiple projects simultaneously to meet deadlines.
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills.
  • Strong computer skills and database management skills required.
  • Experience with Microsoft Word and Excel required. Experience with Salesforce a plus, but not a requirement.
  • Exceptional personal responsibility for meeting goals and a track record of success.
  • Ability to recognize problems, develop innovative solutions and implement them.
  • Knowledge and prior experience in the home improvement, energy efficiency, or solar industries a plus, but not a requirement.

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, certification courses, healthcare and retirement benefits are included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Contractor Partnerships Coordinator” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.

Retrofit Baltimore - Energy Advisor

Civic Works is immediately hiring an Energy Advisor to dramatically increase the number of solar and energy efficiency upgrades in Baltimore communities. Through phone- and email-based advising services, the Energy Advisor will serve as a resource for homeowners and motivate them to purchase solar and energy efficiency upgrades. Throughout the installation process, the Energy Advisor will provide step-by-step guidance, and ensure that homeowners receive fair treatment and quality service. He or she will also assist homeowners in addressing any barriers that may prevent the completion of their solar and energy efficiency upgrades, such as securing financing or prioritizing the recommended improvements.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, helps homeowners realize the benefits of home energy efficiency and solar energy and creates family-sustaining job opportunities for underserved Baltimore residents. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, to reduce energy bills by about 15-20% and improve the comfort and safety of the home. Retrofit Baltimore then connects these homeowners with businesses that have committed to hire underserved Baltimore residents and implement equitable employment standards. Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
  • Create customer profiles and customize messaging to meet the customer’s needs and interests
  • Engage homeowners generated from a variety of program marketing, education, and outreach efforts and effectively motivate them to schedule an energy efficiency and/or solar assessment
  • Consistently follow up with customers until they make a decision on whether to purchase the recommended solar and energy efficiency improvement measures
  • Manage and expand customer relationships through continual needs assessments and relationship plans
  • Coordinate with the contractor liaison and other staff members to ensure the program is delivering on each customer’s needs and expectations
  • Serve as an advocate for homeowners and actively work to remove the barriers that prevent them from completing the energy efficiency and solar upgrades
  • Regularly enter customer data into the Customer Relationship Management system, Salesforce

Qualifications:

  • Previous customer service, sales, and/or lead generation experience
  • Knowledge of building science and solar installation a plus
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills
  • Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of customers
  • Ability to explain technical information in an easy-to-understand way
  • Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
  • Exceptional personal responsibility for meeting goals and a track record of success
  • Ability to recognize problems, develop innovative solutions and implement them
  • Willingness to regularly work evenings and portions of weekends
  • Enthusiasm for energy efficiency and social justice

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, healthcare and retirement benefits are included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Energy Advisor” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.

Retrofit Baltimore - Field Organizer

Civic Works is immediately hiring a Field Organizer to mobilize homeowners to go solar and upgrade the energy efficiency of their homes, while creating green jobs for underserved residents. The Field Organizer will build partnerships with community organizations in order to educate their members about the benefits of investing in solar and energy efficiency improvements. The Field Organizer will also directly engage homeowner through meeting presentations, outreach at community events, and other activities.

The ideal candidate will be committed to getting results in a fast-paced environment and able to handle a heavy workload without dropping the ball. This position is an opportunity to combat climate change and bring about real economic benefits for those who need them the most.

Program Overview

Retrofit Baltimore, a program of the non-profit Civic Works, helps homeowners realize the benefits of home energy efficiency and solar energy and creates family-sustaining job opportunities for underserved Baltimore residents. The program uses grassroots, community organizing tactics to motivate homeowners to make home energy improvements, to reduce energy bills by about 15-20% and improve the comfort and safety of the home. Retrofit Baltimore then connects these homeowners with businesses that have committed to hire underserved Baltimore residents and implement equitable employment standards. Civic Works’ green initiatives have been highlighted by Green for All, The Baltimore Sun, The Washington Post, the US Conference of Mayors, and the Maryland Sustainable Growth Commission. Join us in creating a more just and equitable clean energy economy. For more information on Retrofit Baltimore, please explore this website.

Responsibilities:

  • Build partnerships with community organizations and leaders, enlisting their support in community energy efficiency and solar upgrade efforts
  • Organize presentations for neighborhood groups, civic associations, and workplaces
  • Engage homeowners through outreach at community events, presentations, and phone calls
  • Develop and implement community-specific, metrics-driven field plans
  • Evaluate the effectiveness of all engagement activities and work toward continuous improvement
  • Educate homeowners about the benefits and process of going solar and making energy efficiency improvements
  • Consistently follow up with homeowners to help them make decisions on whether to invest in solar and energy efficiency improvements
  • Regularly enter homeowner data into the Customer Relationship Management system, Salesforce

Qualifications:

  • Previous community organizing, campaign, sales or lead generation experience
  • Excellent verbal communication skills, interpersonal relations skills, and writing skills
  • Phenomenal relationship building skills, ability to personally connect with and engage with diverse groups of stakeholders and homeowners
  • Ability to explain technical information in an easy-to-understand way
  • Highly organized, detail-oriented, and able to handle multiple projects simultaneously in a fast-paced environment
  • Exceptional personal responsibility for meeting goals and a track record of success
  • Ability to recognize problems, develop innovative solutions and implement them
  • Willingness to regularly work long and irregular hours, including evenings and portions of weekends
  • Enthusiasm for energy efficiency and social justice
  • Regular access to a car within 90 days of start date
  • Familiarity with Baltimore City is a plus

Benefits and Salary

The salary level for this position is commensurate with experience. In addition, healthcare and retirement benefits are included.

How to Apply

Please send your resume and cover letter to Evie Schwartz, Associate Director of Outreach and Production, at jobs@retrofitbaltimore.org and include “Field Organizer” in the subject line. Applicants will be hired on a rolling basis.

Civic Works is an equal opportunity employer; LGBT, women, and people of color are strongly encouraged to apply. Civic Works also encourages AmeriCorps, Peace Corps, and national service alumni to apply for this position.

Service Coordinator

General Description

The Service Coordinator will be responsible for overseeing and providing service coordination and case management for members in a senior affordable housing building, managed by CSI Support & Development (CSI).  The Service Coordinator’s responsibility is to enhance the ability for members to stay living independently in the co-op, and includes collaborating with members, the Co-op council and/or the liaison, assessing needs and linking members and community members to services, providing case management, planning and implementing educational opportunities promoting health and well-being, and developing and supporting meaningful engagement between members in the Co-op and those of the surrounding community. The Service Coordinator is an employee of Civic Works Inc. and part of a joint Civic Works/CSI team.

Job Duties and Responsibilities include

  • Working collaboratively with the members, Council and other committees of the Co-op
  • Coordinating as well as conducting complete psychosocial assessments for residents on a voluntary basis who may be at-risk or frail on an initial and ongoing basis
  • Helping transition applicants for residency by determining their current and potential needs
  • Coordinating and/or providing general case management and referral services
  • Maintaining accurate, complete, updated files on members, programs and activities through an online case management program
  • Participating in regular meetings with the Co-op team and the Civic Works service coordinator team and providing appropriate status reports
  • Establishing relationships with local service providers who are currently providing or could provide services to residents who are at-risk or frail, and monitoring the quality and effectiveness of their service delivery
  • Assuring that all service providers are “vetted” based on established criteria prior to making referrals
  • Working with the Family and Community Resource Committee to plan and implement educational and group programs
  • Assisting members to create and maintain informal support networks consisting of other members, family, and friends in their Co-ops and the community
  • Supervising BSW and/or MSW and other interns as appropriate
  • Continuously improve the quality of member and community services that are provided by participating in regular training, research and evaluation of outcomes
  • Completes reports with copies given to the site manager, quality assurance administrator, manager and government agency according to regulations in an accurate and timely manner.
  • Reports all suspected abuse situations to appropriate law enforcement and government agency
  • Does not perform any duties or functions that are assigned to management or are associated with management responsibilities

Job Qualifications

  • Bachelor’s degree in social work, human services or related field of study
  • 2 – 3+ years of experience working with older adults in a community-based setting preferred
  • Must have knowledge of senior community and area resources
  • Demonstrated ability to work independently to achieve desired outcomes with older adults individually and in groups to fulfill the requirements of the HUD service coordinator program
  • Good oral, written and computer skills required. Must be able to accurately record and maintain resident information and documentation
  • Must be proficient in Microsoft Office products including Word, Excel and Publisher
  • Ability to work independently

To apply, please send a cover letter and resume to Lauren Averella at laverella@civicworks.com.

Development Associate

Position title:                                                 Development Associate (Full-Time, 40 hrs. per wk.)

Supervisory responsibilities:                       None

Budget responsibilities:                               None

Reports to:                                                      Development Director

FLSA Classification:                                       Exempt

Date:                                                                December 2016

Position Summary

Civic Works is seeking a Development Associate to play a key role in our grant-based fundraising activities.  The Development Associate will be primarily responsible for grant writing and management, working with program staff to develop funding strategies and maintain foundation and corporate relationships.

Job Responsibilities

  • Coordinate and implement grant activities including: research and identification of new grant opportunities; writing and submitting grant proposals to private foundations, corporations, and government agencies; helping program staff develop grant writing skills; maintaining relationships with funders, and working with program staff to meet reporting requirements.
  • Maintain records in Civic Works’ fundraising database and enter accurate files on corporate and foundation contact information, solicitations, meetings and communications, and acknowledgements sent.
  • Assist staff and board members in donor outreach and stewardship.
  • Provide support for fundraising events and assist staff and board members in obtaining sponsorships.

Desired Skills and Experience

  • At least 4 years of fundraising experience, with knowledge of Baltimore area funders
  • Demonstrated ability to write successful grant proposals and manage grants
  • Familiarity with Raiser’s Edge preferred
  • Excellent communication, teamwork, and time management skills
  • Attention to detail and ability to meet deadlines

To apply, please send a cover letter, resume, and grant writing sample to Kristen Wommack, Development Director, at kwommack@civicworks.com.  This position will be open until January 15, 2016.

Solar Strategies Director

Position title:                                                  Solar Strategies Director (Full-Time, 40 hrs. per wk.)

Supervisory responsibilities:                         None

Budget responsibilities:                                 None

Reports to:                                                     COO

FLSA Classification:                                     Exempt

Date:                                                               December 2015

POSITION SUMMARY:

Civic Works will develop low-income solar programming in Baltimore City by hiring a Solar Strategies Director to create and implement a program model, piloting a solar installation job training class, and installing solar panels on homes owned by low and moderate income families.  At the end of the project period, we will have a completed solar programming action plan and program model.

The Solar Strategies Director will work to identify potential customers for solar panels among low and moderate-income Baltimore homeowners.  The director will use the following strategies:

  • Seek the approval of DHCD to be able to market solar to the same homeowners that are having roofs installed by the City’s weatherization program. This is the best time for a homeowner to install solar panels, as solar-related structural improvements can be done before a new roof is installed.
  • Obtain the list of homeowners who have already had roofs installed by the City’s weatherization program. While some roof retrofitting will still be required in these situations, the cost will be substantially less than for a home which has a leaky roof.
  • Coordinate with the Baltimore Energy Challenge and Retrofit Baltimore for each program to market solar installations (at houses with solar-ready roofs) at the same time each program makes contact with a homeowner.

The Director will have two goals.  First, he or she will develop a plan for Civic Works to install and finance as many solar projects as possible before the expiration of the 30% residential solar tax credit at the end of 2016.  This will include partnering with interested CDCs and low-income housing developers for the installation of solar as housing is renovated or built.  Second, the Director will seek to develop a plan for financing and installation of projects after the expiration of the tax credit.  This may require tapping into other tax credits or grant funding.

Civic Works Solar Director will develop a solar programming model based on available research and best practices of similar organizations.  We know that several nonprofit organizations have successfully developed solar installation and financing models that work well for their clients.  The Solar Director will utilize components of these successful models and develop programming that includes training and placement of low-income residents, incorporates a funding plan that is feasible in Baltimore, and aligns with Civic Works commitment to service and community improvement.

Completion of a Civic Works solar program plan that will serve as a guide for solar implementation and is replicable and scalable for similar organizations.

JOB RESPONSIBILITIES:

  • Develop PPA and turnkey EPC contracts for solar projects
  • Developing projects from inception to executed contract
  • Be able to generate leads/opportunities primarily through independent activities including account profiling, cold calls, business networking and other market penetration strategies.
  • Quickly identify key players and potential clients in the Target Market, filter and prioritize “real” opportunities from others
  • Gather market intelligence and expand relationships with appropriate government, regulatory, and utility officials to understand project approval process, electric rates and regulations and incentives structures
  • Analyze impact of changing regulatory environment and adjust strategy as necessary
  • Work independently and with senior management team to develop and execute on strategic plans to win identified opportunities
  • Work with Civic Works PV engineering and finance partners to identify the most appropriate technical, material and financial solutions to optimize system competitiveness and be able to clearly present combined technical and financial solution to clients
  • Generate proposals, quotes, and formal RFP responses
  • Work with legal and executive teams to negotiate contract terms and close transactions
  • Consult with clients, construction and finance professionals in developing necessary financial models and assist with tax, financing, and regulatory related research and negotiations
  • Lead project hand-off to operations team for closed business
  • Represent Civic Works at marketing events such as trade shows and industry events
  • Appropriately maintain pipeline reporting and deal activity (Salesforce exp. preferred)


Desired Skills and Experience

  • Strong knowledge of the solar industry preferred – or equivalent knowledge and experience in in real estate development and or low income neighborhood development and finance
  • Successful track record in a complex sales environment, preference for commercial or public-sector photovoltaic sales experience. Complex sales include technical, construction and/or financial products with mid-to-long sales cycles: including relationship building, lead generation and closing skills, and demonstrated account growth and project advancement abilities.
  • Self-motivated, independent professional with excellent communication skills, strong technical aptitude and the ability to thrive under pressure.
  • Demonstrated ability to manage and interface effectively with cross-functional employee groups
  • Ability to manage multiple projects in parallel and prioritize competing demands
  • Tenacious problem solver that can accurately assess, solve, implement, and communicate outcomes of complex challenges
  • Understanding of finance / business concepts (NPV, ROI, IRR, etc)
  • Familiarity with formal project management methodologies and ability to read and interpret architectural and engineering drawings a plus
  • MBA preferred
  • Preference for low income market experience

To apply submit a cover letter and resume and two references as one PDF document to Earl Millett at emillett@civicworks.com. Subject line MUST SAY “Solar Strategies Director”.

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